Operations
We manage everything for your online gaming business: the whole nine yards!
Running an online gaming business is more than just dollars and Software. To ensure continued rise in revenues, your reputation needs to rise in the eyes and minds of the players. This ensures retention and more importantly gets you the much needed approval from players to new joiners. Well, Online Gaming Operations takes care of this. By joining the iCyberGame, you will be placing your online gaming business operations in the hands of trained personnel who work 24/7 and deliver 100% on all counts for you to your players. It's not just about Customer Support, Transaction Management, Risk Management, Affiliate Management and the whole nine yards, online gaming operations requires in-depth knowledge and years of experience.
Why put yourself through the grill of searching for world class employees with years of experience and pay astronomical salaries when we already have a team in place for you at iCyberGame!
Online Gaming Operations is the most important and crucial part of services as it forms the backbone of any successful company. We understand the importance of online gaming operations and thus we strive to provide a well-managed and synchronized operation services to all our clients. In the online gaming industry operations as a whole comprises of many aspects like Customer Support, transaction management, Payments, Risk management, Game Management and Back office. In short you name it and we have it! ALL OF IT!
From Customer Support to Game Management, at iCyberGame, we manage ALL your online gaming operations. To ensure that your players are always treated with the utmost professionalism, we at iCyberGame, have a strong and highly skilled online gaming operations staff.
Customer Support
Our skilled customer service representatives can assist your customers with their problems and issues in real time and with utmost professionalism. They present a transparent interface to your players delivering an uninterrupted 24x7 access to real time customer service help and support right on your card room.
Payments & Transaction Manager
Deposit and payout management, velocity control, transaction scrubs are among the few tasks that our transactions team will carry out for you. The transactions management team will also be responsible for managing, collections and monitoring transactions.
Risk Management
The Risk Management Team detect and prevent financial and gaming fraud by game review, financial history, gaming patterns and subsequently grade players on their risk profile. Our job is to also to document the Standard Operating Procedures (SOP's) for identifying Fraud Pattern, Fraud Management, Reason Codes and Time Frames for verification and postponing cash outs and the Escalation Matrix. Our Risk Management methodology ensures that your players play online without any threat to their personal information.
Game Management
Our experienced team of game managers, software programmers and operations specialists work 24/7 to ensure continued success for you. With a highly advanced game engine we are totally in sync with the latest trends and all aspects of various games, game play, tournament structures and promotions. This ensures for your players a substantially large offering of games that they can freely choose and attract more and more players to your gaming site.
Back Office Management
Clients can manage their casino or/and poker site with great flexibility and ease using our simple and secured back-office management system. Instant view of all transactions, player information, statistics and reports are available with a few clicks and extensive reports are generated and displayed in seconds.
Once you sign-up with iCyberGame, we will send you weekly, monthly, quarterly reports regarding your online gaming operations. We believe in providing you with data at your fingertips. Our Online Gaming Operations will work towards ensuring that you generate adequate profits.